Harvey Water Softeners Harvey is the country’s leading water softener manufactures with over 40 years’ experience in the water treatment industry. The founder of Harvey’s (Harvey Bowden) originally worked for an American company, then brought the twin cylinder style water softener to the UK and developed his own model, producing all of his products solely in the UK. M2 Minimax The British-made M2 Minimax comes with a 10 year warranty and uses easy-to-load block salt meaning that it is easy to refill and maintain.
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“We are very pleased with the new water softener and would like to thank you and your team for such prompt, efficient and courteous service.” Claire Scanlon, Epsom We are an independent water softener specialist based in Guildford, Surrey. We specialise in domestic and commercial water softeners and have over 10,000 satisfied customers in our local area, which includes Guildford, Woking, Camberley, Cranleigh and Esher. Why Choose Us? We offer the best products, the best workmanshipand the best customer service. We have always been an independent family company and have never been limited to one product manufacturer. This means we can offer a completely unbiased service from start to finish. All your individual needs are taken into account, finding the right product for you.
Award Winning Local Company Water Softener Services were:. Award winning Permo/Euro dealers from 1982 to 1990. Leading Kinetico dealer from 1990 to 2000,.
Top Harvey Water Softeners dealer from 2001-Current Service is our Strength – most of our work is from personal recommendation We have extensive knowledge of both domestic and commercial environments, and we offer a full range of specialist services and comprehensive maintenance programmes. All our in-house engineers are highly trained and experienced. We never subcontract work out and everything we do is fully guaranteed. We have public liability insurance cover of £5,000,000. We are a founding member of the UKWTA (UK Water Trade Association) and all of our products are approved by WRAS (Water Regulations Advisory Scheme). Salt Collection & Delivery We have a friendly salt delivery service.
We deliver Harvey’s block salt, tablet salt and granular salt. Next day delivery is usually available. We can deliver anywhere in the UK and offer a discounted rate for orders within 15 miles of our Guildford office. You are welcome to visit us to pick up your salt directly on a cash and carry basis. Some of Our Commercial Customers.
If you use Extra Coarse Solar Crystals (the salt in the blue bag), your salt may have formed a “bridge.” This is when the salt fuses together in a crusty layer at the top of the salt tank. It may look like you have a full tank of salt, but in reality there may be a large hollow space below the top, crystallized layer. The solution: For this at-home repair we suggest using a rubber mallet. Take the mallet and tap along the sides of the brine tank. Work your way from the bottom of the tank toward the top.
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If you hear a hollow sound, begin hitting the tank more forcefully and the salt bridge should fall. Re-fill your salt tank and in about two to three days you should have soft water again. This is a very common problem, especially after a power outage. Your water softener should always read the current time of day, not the regeneration time. If there has been a recent power outage at your home, it is very possible that (like your microwave and the clock on your stove) the timer on your water softener was affected. If your softener reads the wrong time, it may be cycling while you are using water.
While the softener is cycling, no water passes through it, and this will let hard water into your home. The solution: Re-set the time of day on your softener. On the Fleck water softener, the time of day is shown on a dial on the softener head (see photo). To adjust the time, press the red button on the left side of the softener head, while the button is pressed down the time dial will spin. For more detailed instructions, refer to the service manual that came with your equipment. In order to function properly, your water softener keeps track of the time of day and this lets the softener know when it is time to regenerate.
If your water softener becomes unplugged, or if you lose power to the outlet where the softener is plugged in, the softener will no longer regenerate on its own. The solution: There are electrical outlet testers you can purchase that will light up to let you know whether or not an outlet is working. Or, you can do what I do at home and take a small lamp (that you know works in another outlet) and try plugging it into the softener outlet. If the lamp doesn't turn on then you may have just isolated your problem to the outlet and not to the water softener.
Friendly Water offer servicing, repair and spares for all makes of water softeners by our experts at Friendly Water in Surrey, Hampshire, Berkshire and South West London. We can service and repair all of the major brands and many of the more obscure makes of water softeners. Our engineers are trained by the manufacturers and regularly undergo update training.
Everybody that visits your home from Friendly Water will be our employee, we never use sub-contractors. As members of the Trading Standards Buy with Confidence scheme our staff are also Criminal Records Bureau (CRB) checked for your peace of mind. Our Home Visit call out charge is £75.00 plus VAT.
This includes the first 30 minutes of labour. We stock many of the popular spares and can service all of the following makes of water softeners: Kinetico, Ecowater, Simple Soft, Hague, Harveys Water Softeners, and many other: How does a water softener work? The modern water softener is a system which contains a material called ion exchange resin, to remove hardness minerals from the hard water supply. The removal of the minerals eliminates scale in the hot water system, bathroom and shower fittings, and puts a stop to scum forming when soap is used in sinks, baths and with washing and laundry.
The water softener consists of three basic components: The resin tank, containing the ion exchange resin; The brine tank, containing salt which is dissolved from brine; The control head, containing the mechanisms which determines when regeneration is to take place and which controls the operation of the valves during regeneration. In modern units the resin tank is usually located inside the brine tank, with the brine tank being the 'external cabinet' of the softener.
The dimensions of the cabinet may vary, but usually the cabinet can be conveniently installed under the kitchen sink. Types of Domestic Water Softener Single Tank Softener The single tank water softener employs one tank of resin, and is the most common type of domestic softener. For the resin to be regenerated, the tank needs to be taken out of service and a bypass valve opened.
For this reason, while the regeneration takes place (which normally takes 30 - 60 minutes), only hard water is available, therefore the regeneration usually is programmed to occur during the night. Timer-controlled A lot of water softeners operate on a time control basis. A timer is the simplest form of control and is usually the less expensive option. The timer control calculation includes the number of days that the system will operate, the number of people in the house, the capacity of the softener and the hardness of the water supply - and then the softener is set to regenerate at a certain time of the night at this calculated frequency. Regardless of the volume of the water used, the system which operates on a time control basis, will regenerate at the pre-set number of days. It is advisable that the water softener is switched off if it is not going to be used for a period of time, such as holidays. Volume-controlled A volume-controlled water softener system is designed to adjust to the demand and to avoid over or under regenerating the softener.
It will regenerate when the pre-set volume of water used has been achieved. Some control systems are programmed to monitor daily water usage and ensure that regeneration takes place on the best possible night, to make sure that softened water is always available. This also saves on water and water softener salt used during the regeneration. The 'proportional brining' technique is used to measure the actual quantity of water used before each regeneration and to control the amount of brine used for that regeneration. This ensures the restoration of resin capacity and helps to use salt and water more efficiently. Twin Tank A two-tank water softener system uses two resin tanks: when one is in service, the other one is on standby.
The control system monitors the water flow and switches the flow to the other tank after the first tank is exhausted, and regenerates the first tank while the second one is working. That ensures that the soft water is available even during regeneration, and system continues to swap from one tank to the other, regenerating when necessary. The twin tank water softener system regenerates on volume, and the full capacity of the resin is used for each service cycle. Non-electric Water Softeners Some brands have a non-electric control head, and use water pressure to operate the valves and measure the flow to monitor the volume of water used. Water Softeners Review There is a wide range of brands from which to choose the most suitable model. Water softeners come in different sizes and cabinet designs.
All systems use the proven ion-exchange process, but differ in operational and control technology. A water softener usually has a 10 to 20 year lifetime, and can be moved from house to house. The best way to choose the right model for you is to schedule a free home survey and assessment where our specialists will present the pros and cons of various models for you and will recommend the most suitable product for your requirements, size of the household and budget.
First of all does it normally make any noise?, ours in normal use is almost imperceptively quiet, other than the 'ticking' that the metering unit makes as water is used. (you really have to listen closely to hear it!). However what can be heard albeit not very loud, is the regeneration process. This of course will only occur once a predetermined voloume of water has been used and measued by the metering unit and of course if you have been away it shouldn't have registered any.
In other words the unit should have done nothing while you were away and simply carried on measuring your water usage on your return. It occurs to me that if you have let it run out of salt and if this has happened for some time, the metering unit may have been measuring unsoftened water and become 'clogged'. As I understand it, if you leave the unit to run without salt, it will not regenerate and therefore ultimately fail due to scaling up within it. If you suspect this, you probably need to contact Harveys.
What is 'not working'? You say something so simple, but what is it? Had ours 3 years, moved house and ours still working perfectly. No mechanical parts so either something was disturbed in the pipes or dislodged. Using recommended salt, or recently changed to cheaper version maybe? Is it not softening the water? After 18 months I imagine you should still have your test kit.
DO a test and if not getting what you should get then phone Harveys. I am sure they would fix. Have they given you this quote or is it just a guess? If it is simple they may even fix over the phone for you.
Sears Water Softener Repair
You just never know, you could strongly complain only to find it is just user error, although I could not think what since there is nothing to do but replace salt:) give them a call, give them a chance, I am sure you will find this will not get to complaint stage. Need to clarify, the softener is installed at the entry of your mains water feed so not sure how one tap can be left untreated (apart from outside taps), unless you had the water fountain fitted at your sink which is through a separate filter? If it is the fountain then I would start with replacing the filter first.
Step-by-Step
You do not get taste of salt anyway as no salt from the softener enters your water in reality. Unless there is a serious fault with it which is very unlikely since as you say this tap is not treated.
You may still have the test kit from original install? Test the water, but it could well come from the water supply itself. May be worth checking with your neighbour too if they have same issue.
Do you get salt taste from your other taps i.e. Those treated? Yes over time the scale in pipes will go. The softener is installed at the entry point of your fresh water supply so size of the unit is irrelevant whether you have a 2,3 or 5 bedroom house, the water gets softened as soon as it enters the property. What does need considering is the usage of water: the more water you use the more salt you will use that's all. 2 blocks of salt last roughly a full month. The size of the unit fits under the sink (if you have room) and is about the size of a Tower desktop computer.
Remember the outdoor tap is not connected to the softener, so you do not have to worry about wasting salt when watering the garden or washing your car. Our Harveys W/S was close on £1,600 all-in. Not cheap but a very worthwhile investment. One of the nice things for us was that the unit was able to be installed outside (i.e. Not in the kitchen where it would take up valuable space); also, the unit uses big salt blocks - much easier to replenish than fiddling with salttabs.
Noting the comment below about softened water being drinkable - yes, that's probably OK but Harveys do install a separate swan-neck fresh water dispenser-tap; again, that was included in the price. Very efficient company.
Hello, Before buying my softener I visited the factory at Woking and was lucky enough to meet Harvey himself. I can only say that he is a genuinely nice man.
He is an acknowledged authority on water softeners and takes a genuine pride in the quality and reliability of the softeners that his company produces. Having had our softener for only 9 months, with absolutely no problems I can not say how good their after sales service is, however should anything go wrong I anticipate it being second to none. I know this all sounds like an advert but I can assure you I have no connection to the company other than being a satified customer. On a long run you better off buying to be honest. The difference though is when you rent, if you move house they re-install it free for you (as we gladly found out when we moved last year). We rang them to let them know when we were moving and when could they install it back in the new house, they were there when they said they would be, no hassle.
So on that basis I would say their after care is perfect. This softener has never broken down, I think we have had it over 2 years now and never regret getting it. As this was our last move we have now paid it off, all we now have to do is buy salt and put it in. Hi there, after having one for over two years now, I have to say that washing the car has never been easier, in fact when watering the garden, I notice the marks that the non softened water is making! I use the water in cooking and it is perfectly acceptable to drink, although not as cold as the mains.
Harvey installed a mains drinking tap for me which I can use when I want particularly cold water. I suffer from psoriasis and I have to say it is improved, but I don't know if that is due to the water. I also use the water for cleaning the windows, no white limescale marks! Get hem to come and give you a demonstration, you can try drinking it for yourself, I found the sales team most helpful and there is no hard sell. Hope this helps. Hello, Don't worry about the salt. Salt is only used during the regeneration process.
The salt used to regenerate is fully flushed away before the cylinder being regenerated is connected back to the supply. This of course all happens automatically/periodically dependent on water usage. This means that you can of course use the softened water to clean your car and I'm sure it would produce a lovely streak free finish. However cleaning a car tends to use a lot of water and will therefore cause the softerner to regenerate sooner thus using even more salt and water, in the regeneration.
In my experience the Harvey softener is very economical on salt and regeneration water usage. Therefore it's down to a personal choice. As regards all your other points, if you visit the Harvey's website they have very comprehensive list of FAQ's that should cover all of your questions.
There are several schools of thought regarding drinking softened water and there again after a lot of Googling I'm sure you will be able to come up with your own informed decision. Finally I think you would be very pleased with the Harvey softener, I certainly am. I have no connection with the company, I am merely a customer of several months standing.
I reviewed my experiences a few months ago on this site. My machine is the Homewater 300 built by Harveys. Washing the car: same as before since your outside tap 'should not' be connected to the softener, only your inside taps, otherwise you would use a lot of salt just to wash your car and water your garden.
There is always the possibility to use a watering can with water from your kitchen tap for a last rinse though. Home brew: I make elderflower sparkling wine, no issues there.
Health questions: not qualified to answer however look it up or Harvey would definitely be able to advise. All I can say is I used to suffer from very slight problem like skin peeling off since moved down south east of England, softener cleared that completely.
Drinking water: No issue whatsoever, and you will see no scale at the bottom of your kettle anymore. But if you drink a lot of just cold water, I would recommend the filtered water fountain Harvey can install for you, it is a pure matter of taste. Again something Harvey do demonstrate when they come round. As someone else already said, Harvey, good company, no hard sale, no pushing. We've had ours now 3.5 years and could not imagine taking it out.
Hope this helps. That sounds like traces of copper sulphate to me, which would be attributed to copper pipework and/or h/w storage tank oxidising. You would normally expect to see that on the outside of copper pipework rather than the internals, and it is not particularly harmful. Bear in mind that the softened water will now also start performing the task of gradually cleaning your internal pipework to a degree so I feel you would eventually start to see the blue deposits reducing and then stop altogether. However, I would contact Harveys aftersale service to check on this to be on the safe side.
I have plastic pipework in my house, and rather than blue deposits I get dark grey or black deposits forming in the toilet pans. Brushes away easily, though. One thing I no longer have is chronic limescale!
The Twin Tec S3 is indeed made by Harveys. I think you will find that most 'water-powered' twin tank softeners in the UK are either Harvey's or branded models made by Harvey's. The other main manufactuer of this type being Kinetico, however I don't believe they are able to measure water usage to the accuracy of the Harvey softeners, which is an important factor in relation to water and salt consumption.
With a bit of 'Googling' you can soon spot softeners from the Harvey family. I am still extremely pleased with my Homewater 300 (another variant). It uses very little salt or water in it's infrequent regeneration cycles. There are no mechanical parts so no servicing required and I know some who have had their softener for more than that. It is only plastic and pipes so I only suspect maybe a pipe that has been disturbed or maybe damage slightly depending where it is situated. I'd have a good look first and inspect all the pipes. When I moved house recently I de-installed my Harvey softener myself, there is absolutely nothing to it, just pipes and a big container with salt blocks.
Have a good look make sure nothing damaged/cut or split. DO TURN THE WATER MAINS OFF FIRSt though for peace of mind. If nothing obvious then contact Harvey, they are absolutely brilliant.
I have only had my Harvey softener for a short time. They are extremely quiet in normal operation, as you will already know. I'm guessing that you don't use much water and the noise you're hearing is during regeneration (every 2 weeks perhaps?). However a 'high pitched whirring' doesn't sound normal. I wonder if it cold be that your mains water pressure to the house has recently increased? Have you remembered to keep it topped up with salt?
The water meter/valve in these machines use the softened water to power itself. Therefore if you let the salt run out the meter/valve may be running on unsoftened water. Whatever it is I should give Harvey's a call, they are very helpful. I would contact Harvey anyway to check the softener works as it should since you moved in a house that already had it installed. There should be a test kit (if previous owner not already used it) to test the water.
But since you mention it helped your skin then it must be working fine (easy to see also if water does not leave white marks on your sink or around the taps when it dries out, then it's fine). My wife has highlighted hair and she has never mentioned such side effect. However we buy salt from a supplier recommended by Harvey.
It could be the salt left by previous owner is cheaper or of lower quality and has a reaction with the hair product you use? Either that or the usual cause for green/blue hair tint is presence of copper particles in the water. An electrician could also check that due to work carried out in the house in the past, they may have removed a grounding clamp from one of the pipes somewhere in the house. Harvey I am sure would be able to advise accordingly if they have come across this issue in the past experience. The water softener does not put salt into the water, the salt is only used for regeneration.
The softener works by exchanging the calcium ions which causes hard water to sodium ions. When the resin has absorbed its share of calcium ions, the resin is regenerated by flushing with a brine solution, hence the salt. The process can then repeat all over again. It is a common misconception that the water softener adds salt to the water, it doesn't. Soft water has a much greater detergent effect than hard water, hence the need for much less soap.
Because the detergent effect is greater it is likely that it is washing out more of your conditioner than hard water would. Perhaps try changing your conditioner for one that doesn't wash out so readily. Maybe, your hair going green is a reaction between your conditioner and the extra sodium ions in the soft water. I hope this is of some help. I doubt it would be suitable as they are only designed for single domestic premises.
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The water pressure would be lowered if several flats are using water at once. Also, because a larger than normal amount of water would be used, the unit would spend a lot of time in regeneration, further lowering the pressure. It would get through much more salt and need to be replaced more often. Who would be responsible for refilling the salt and ordering supplies? I would phone Harveys to get a definitive answer though. The price Harveys quote is the price you will pay, no hidden extras.
It cost me about £1250 for everything, including VAT. I would suggest that you let Harveys install the machine for you as general plumbers often don't really understand water softeners. Harveys have all the correct parts such as valves pipes and hoses. General plumbers may use pipes and valves that are too small which can spoil the performance of the softener.
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Also, the softener needs to be programmed to the water hardness in your area which most plumbers can't do. I can't recommend Harveys highly enough, great family firm, no hard sell and a superb product that works perfectly. OK I am not an expert but was a scientist and understand ion exchange which is at the heart of your water softener. The water softener ion exchange resin extracts calcium from your water and replaces it with sodium ions. It will keep doing this until all the exchanger is saturated with calcium whereupon it is flushed with concentrated salt solution (from the blocks) to knock the calcium off (into the drain) and replace it once again with sodium ions. The water testing kit just tells you if the softener is working as it should. If you live in a very hard water area the softener will regenerate more often (and visa versa) so it adjusts itself.
If you forget to replace the blocks of salt then it will stop working and the test kit will tell you that. If there is a blockage in the regenration system or that is not working then ditto. You should be able to tell it is not working without the kit- the water will feel hard, take more soap to suds etc, and that wonderful silky feeling in the bath will be absent (plus you will get a bathtub ring again when you empty the bath.) Hope that helps. Salt blocks are used in pairs.
How long they last depends on how much water you use and how hard your water is. My wife and I (No kids) probably use an average amount of water and our water is very hard. We get through a pair of salt blocks every month. A pair of salt blocks cost just under £6 from Harveys.
So running costs are about £6 per month. You might be able to buy salt blocks slightly cheaper elsewhere but I prefer to have the guarantee that the salt is pure. Salt which has impurities could damage the softener's resin over time and would be a costly mistake.
Depends how much water you use. You replace salt blocks in pairs (they come in packs of 2), they usually melt evenly. We live in a very hard water area.
Daily shower or bath, washer, dish washer, make loads of brews for anyone who comes round, the two blocks will last the month. You can buy them from Harvey's, or from a supplier they will recommend. The more packs you buy in one go the cheaper it is but it's on average between £3.70 to £4.00 + VAT per pack of 2 (so that's what it will cost you per month to run).
As the softener is non electric, and it works on the amount of water you use, so the amount of salt you use depends on that. You use 2 blocks at once, so there is a constant supply of soft water, There are 2 of us here we changed the salt at the beginning of March and it is just over half way through, but we were away for a couple of weeks, when of course there was none used. They always both run out at the same time, so you can only buy it in packs of 2. You can get salt from lots of places but it is extremely heavy so watch out for delivery charges, salt that may seem cheap often ends up more expensive.
From Harveys 6 packs of 2 blocks of salt is about £40 an d the more you buy the cheaper is gets. That includes postage packing and VAT their delivery service is also spot on. And have not yet found cheaper salt. At least where I live. I am glad I chose this one, it is fuss free and delivers water good enough to drink. You should have a sticker on the front with details.
If not, email or call them. The sticker should also include the device serial number. It will sound from time to time as if it runs water (I think it is every time 500 litres have gone through the system) but this is the regular internal cleaning process, but only lasts a few minutes though.
If yours is constant then there must be a fault, a blockage of some sort, make sure no pipe has been caught and disconnected, but this is the limit of my knowledge on them. I'd consult them. Silly question, although it should not affect it in that manner, you haven't run out of salt have you, or have a tap running constantly somewhere, even outside (although outside tap should not be going through the softener). Just thoughts.
£1520 total, for unit and fitting, just over a year ago - this included fitting an outside tap for the garden and also an insulated outdoor unit for the softener itself, (as well as some free salt blocks) as I didn't want to lose kitchen space. This worked fine all through the snow last winter. I researched price comparisons at the time but couldn't find the same unit + fitting for much cheaper and the service at Harvey's is truly excellent.
Ring and chat if you have any questions, including current price - they are not pushy at all and will not pester you - it is really wonderful to find such old fashioned high quality service. We love our water softener and really miss it when we are on holiday and suffer with hard water! The cost of the softener was about £1000. The total cost including fitting and VAT was about £1250. Mine was fitted in the garage and was a replacement for an old broken model, so the basic plumbing was already in place, it just needed a little modification.
I am incredibly pleased with my Harvey water softener, it is a massive improvement on my old Culligan. Harveys really have thought of everything. It's very small and just works perfectly. The water pressure is much better than my old machine. Installation was neat and trouble free.
Not the cheapest on the market, but definitely the best. Here is some info that I hope will be helpful: 1. The total cost was about £1300 - £1400.
This includes fitting 3. They offer a three month 'trial' at relatively low cost, and they will then take it away of you do not want to keep it 4. They also offer 6 month interest free (in fact I asked if I could have 12 months and they agreed without any angst) 5. The only running cost is salt: we use 2 blocks about every 6 weeks. The process starts with a survey / sales pitch, which we found to be quite low key, with no pressure selling. We live in a very hard water area and the system has worked well: we are pleased!
Hi DC, the quote I had last June before I went ahead in Oct is as follows: - Softener unit: £1070 Installation: £250 (no cost difference between internal vs external fitting). Separate drinking water filter £130 (this is optional, for filtered mains water rather than drinking the softened water directly) VAT: £290 Total cost: £1740 I currently pay £44 per month to cover all of that, but am now going to purchase outright and they will deduct a maximum of 3 x monthly rentals (£132) from the cost of £1740.
You don't have to purchase it outright, you can just carry on paying the monthly fee indefinitely if you like. Alternatively, you can just purchase it outright from the start if you like, but I thought I would try it for 3 months first. If you decide, within the initial 3 month period, that you don't want it anymore they will refund your money in full. You get a free salt pack to start with, and the highest price I pay from a recommended supplier for more is £32 (6 packs x 2 4kg blocks). I have very hard water here and estimate I am getting through 1 pack every 4-5 weeks.
The annual replacement cost for the carbon granule drinking water filter I opted for is £52. Let me know if you need more info. Jusr bought 6 weeks ago, £1740, all in (incl vat, fitting, filter and tap for drinking water, spare salt). Got demo, extremely friendly and as said by others, no pushing at all. Given option to buy right out, or first 3 month on rental (£47/month).
If dont like it, return it and money back. Keep it after 3 months, 3 x £47 deducted from oustanding balance. It does not get any better than this. Be re-assured, it is not going back, we are keeping it. Personal choice and taste but the added filtered tap makes a lot of difference when just drinking cold water.
Again this demonstrated at the demo. As for the rest, shower, sink, kettle, no marks, no need to descale anymore, what a difference it makes. To us it was so simple; got demo, ordered on the day, appointment to fit,fitted on the date they said.
Just add salt. No maintenance, just sits there and works. As for service, Harvey's set the standards. Not had such quality service for a long time. Overall rating from me is 100%, would not waste time to go out and compare. I agree with Kwells answer, the guy how fitted my water softner went to extreme measures to fit my softner, I don't think you will find a better company than harveys, i don't actually use their blocks, but the ones i buy are ok. I paid a total of £1600, worth every penny, just give them a call see the demo and you will want to have one installed, they don't do a sell on you they let you try it for 3 months first so that you can see if it's what you want.
If you do buy one please mention my name, i will get some free salt blocks for refering people to the company, and you could refer too when you get yours.